Thank you for visiting our online store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping
1. Is it scram for your site?
We never and don't want to cheat anyone.We need loong copperation and creat a pleasant shopping experience so that we can get more new customer .so plz don't worry that.
2. How long does shipping take?Can I get tracking number ?
Usually ship it out within 2 days after you order. The shipping time is about 5 -7 working days.After it ship out ,need to wait 2-3 days then we can get tracking number from shipping agent ,at once we get it we will email you .
3. Can delivery address be different from the billing address?
When your order shipping address differs from the billing address, we will send a confirm email to ask for your confirmation. After we confirm your order details, we will deliver merchandise ASAP!
4. Will I get an order confirmation?
We will send you a confirmation email detailing the exact order received shortly after your order is placed.
5. When and how can I check on my order status?
When it ship out,afer 2 days then we can get tracking number from shipping agent.We we get tracking number we will email you at the first time.
6.why always paid fail?
There have many reason to cause paid fail.
USA customer only accpet pay via Visa ,Mastercard can't work.Singapore customer can't order from our website because of country limited. One card only accept pay three times within 1 hours ,
If it warning : transaction refused,please contact the credit card center. You need to call your card bank to confirm it at the first ,and try to order again,then it can pay success.
If warning : High Risk.You can contact us,then we can check what happen on your order.
7.Can I cancel the order?
If your shoes didn't ship out we can help u cancel the order.but our bank will charge us $25 per order for bank fee .The resulting costs borne by buyer.Another thing is that your bank also will charge bank fee and international exchange rate changes will cause total money change .So plz don't order,if you don't want to buy.Otherwise it will cause unneccessary losses.